Refund & Cancellation Policy

EPS Web Services is committed to delivering exceptional work and maintaining client trust. This Refund and Cancellation Policy outlines when refunds are available, how to request them, and what happens when projects are cancelled. Please read this policy carefully before engaging our services.

1. General Refund Philosophy

Because we provide custom, creative professional services — not physical goods — our refund policy reflects the nature of the work we perform. Once work has been completed or delivered, it cannot be "returned." Our goal is to prevent disputes through clear scoping, regular communication, and unlimited revisions within scope. We take pride in making every client happy.

2. New Project Deposits

• Before Work Begins (Within 48 hours of signing): If you cancel your project within 48 hours of signing the Project Agreement AND before any design or development work has begun, you are entitled to a full refund of your deposit.
• After Work Begins: Once our team has begun work on your project (design, research, development, or planning), the deposit is non-refundable. This compensates our team for time invested.
• Standard Deposit: Projects require a 50% non-refundable deposit upon signing. Work commences after deposit receipt.

3. Project Cancellation by Client

If you choose to cancel a project after work has commenced:

• You will be billed for all work completed to the cancellation date, calculated at our standard hourly rate or as a proportional fee based on project completion percentage.
• If the work completed exceeds the deposit paid, an invoice will be issued for the difference, due within 14 days.
• If the work completed is less than the deposit amount, the excess will be refunded after final accounting.
• Upon receipt of all outstanding amounts, we will deliver all completed work product, files, and assets to you.
• Cancellation requests must be submitted in writing to hello@epsprinterwifi.store.

4. Project Cancellation by EPS Web Services

We reserve the right to cancel a project if:

• Payment is more than 30 days overdue.
• The client fails to provide required materials or feedback for more than 60 days, causing the project to stall.
• The client requests work that violates our Terms of Service or applicable law.

In such cases, you will be refunded the deposit minus compensation for work completed to date.

5. Monthly Maintenance & Care Plans

• Monthly Plans: You may cancel your monthly care plan at any time with 30 days written notice. You will not be charged after the notice period expires. No refund is issued for the current billing month.
• Annual Plans: Annual care plans are discounted. If you cancel mid-term, you will receive a prorated refund for unused months, less a 10% administrative fee.
• Billing: Care plans are billed on the 1st of each month. Charges are non-refundable for services already rendered in the current period.

6. Add-On Services

• SEO & Marketing Campaigns: Monthly SEO and marketing retainers operate on the same 30-day cancellation notice as care plans. There are no refunds for campaigns already executed in the current period.
• Copywriting: Once draft copy has been delivered, the fee is non-refundable. Revisions are included per the agreed scope.
• Logo & Branding: Once initial concepts have been presented, the fee is non-refundable. You own the final approved artwork upon full payment.

7. Third-Party Costs

Any third-party costs incurred on your behalf — including domain registration, hosting setup fees, stock photography licenses, plugin/theme purchases, or advertising spend — are non-refundable. We will always seek your approval before incurring third-party costs on your behalf.

8. Dissatisfaction and Dispute Resolution

If you are unhappy with our work at any point, we encourage you to tell us immediately. We offer unlimited revisions within the agreed project scope and will work diligently to resolve any issues. Before requesting a refund, please contact your project manager or reach out to us at hello@epsprinterwifi.store so we have the opportunity to make things right.

If a dispute cannot be resolved through direct communication, it will be handled according to the dispute resolution process outlined in our Terms of Service.

9. How to Request a Refund

To initiate a refund request:

• Email billing@epsprinterwifi.store with subject line "Refund Request – [Your Name/Company]".
• Include your project name, invoice number(s), and reason for the request.
• We will respond within 3 business days with a decision or request for additional information.
• Approved refunds will be processed within 7–10 business days to your original payment method.

10. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks that we determine to be unjustified may result in suspension of services and reporting to relevant credit bureaus. We maintain detailed records of all work performed to support dispute resolution.

11. Changes to This Policy

We reserve the right to update this policy. Changes apply to new agreements signed after the updated date. Existing project agreements are governed by the policy in effect at the time of signing.

12. Contact

Billing inquiries: billing@epsprinterwifi.store | +1 (800) 555-0192 | EPS Web Services, 1234 Digital Ave, Suite 400, Austin, TX 78701